#Epic books kids login trial
The email advertised a one week free trial of unlimited access with a ***** yearly unlimited access subscription price. I received an email March 1 regarding discontinuation of the Epic Basic Plan my child uses. Honestly, from other reviews, I am severely considering getting a new card before they can scam me anymore. For an account that showed no subscription nor way to cancel, I was EXTREMELY unhappy to see they were not afraid to charge my debit card after all of this!! This company may work for schools, but I believe it to be a SCAM and want my money back immediately!! This company lied about a free trial, showed me as having no subscription therefore no way to cancel a subscription, but then they dare to charge my debit card. I then tried to contact the company AGAIN, but could only locate the automated chat (which says you will be contacted within a few days, but you never are). I then tried to cancel again on Wednesday/Thursday March 29/30 before I would be charged for something I have been unable to use. I decided to wait and see if anything would change over the next few days, but it did not. The only support found was an automated help chat that was NOT helpful! I needed to speak to an actual person concerning the issue, but they have no such thing. I tried to find a way to contact the company. But, my account settings showed no subscription, no card information, and no way to cancel (but remember I received the email confirmation). Seeing that the free trial was not working, I immediately logged into the parent dashboard to cancel the subscription. I can confirm I received the email stating we signed up this date and that the free trial should have started but did not. However, when my daughter continued to try to use the app, even after we signed up for the "free trial", the app continued to not let her view any books, and asked us once again to sign up for the unlimited plan.
So, on Friday, March 24, 2023, I signed up for the annual subscription which was to include a free trial.
#Epic books kids login upgrade
My daughter wanted to use GetEpic at home because she uses it at school, but I realized you now had to upgrade to the unlimited plan to be able to use. Thank you for your patience while I continue to assist you with your request. What is the description of the charge (how is the charge listed on your credit card billing statement)?Īdditional email addresses you own that we can search by I am unable to locate an active paid account under ************************ Could you please provide the following information so that I can further investigate to resolve your issue?
#Epic books kids login password
My requests to reset password are not honored and thus I am unable to cancel subscription through the phone or an online account." There is no phone number where business responding. *************** to following complaint: "I am unable to cancel Epic! subscription. I created a ticket and responded with the following the locate the account and resolve the issue. There has been no support tickets received from this customer. If I cannot get this resolved, I want my money back. Any other site would have someone to speak to, they would go over everything and resolve it. I have tried numerous times to resolve this in good faith.
There is no phone number to speak with someone. They showed me an image with a blank 4th child (no name). They showed me a list of profiles and said I already had four profiles and couldn't have a fifth (I only want 4), they said I registered another child.
I have no problem with my browser or connectivity and the other 3 profiles work fine. Now I keep getting responses to do things connected with problems with my browser, connectivity, etc. At first they said they were having a problem and then that it was resolved. I have tried talking with the **** center at the site. The four names only show up for the parent account. I have tried adding another profile to make a total of four at least six times, go through all the steps and then it does not add it. When I click on one of the children's names, the dropdown only shows 3 profiles (including the one I clicked) and eliminates the fourth. When I search under the parent account, all the names are there. Suddenly it eliminated one of my four children's profiles. I have been using Epic Books for children, now changed to Epic Family and have been happy with it.
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